Reference

Privacy Policy

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep the platform secure. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account dataPayment recordsDevice informationSession logsContact history
tbaee Privacy Policy
PRIVACY CONTACT

Get in Touch About Your Data

If you have questions about what we store, want to update your details, or need to request deletion, our support team can help. Reach us through live chat for instant replies during business hours, send an email with your account reference, or check the help centre for step-by-step guides on managing your privacy settings.

Live Chat Open the chat widget from any page and select privacy enquiry. Our team will ask for your registered mobile number to verify your identity, then walk you through access or deletion requests in real time.
Email Support Send your request to our support address with your account mobile number and a description of what you need. We aim to reply within one business day and process data requests as local law requires.
Help Centre Visit the help section to read articles on data collection, cookie settings, account closure and deletion timelines. Each guide includes screenshots of where to find privacy controls in your account dashboard.
DATA PRACTICE

How We Handle Your Information

We encrypt payment data in transit and at rest, restrict internal access to teams that need it for verification, and audit logs quarterly to catch anomalies. Cookie preferences sit in your account settings so you can block analytics trackers while keeping session cookies that let you stay logged in. Withdrawals trigger an extra check against the mobile number and wallet account you registered, reducing the chance of unauthorised transfers.

Encryption

All bKash, Nagad and Rocket transaction data moves over secure channels and sits in encrypted storage. We use industry-standard protocols to protect your wallet details from interception or unauthorised access during deposit and withdrawal flows.

Cookie Control

Session cookies keep you logged in across pages; analytics cookies track which games load slowly so we can fix performance. You can disable non-essential cookies in your account privacy tab without breaking the lobby or payment functions.

Access Logs

We record every login, withdrawal request and settings change with a timestamp and device fingerprint. If someone tries to access your account from an unfamiliar location, we send an alert to your registered mobile number before allowing the session.

Data Requests

You can ask for a copy of everything we hold—account details, transaction history, session logs—or request full deletion if you close your account. Contact support with your mobile number; we process requests within the period your local data-protection rules specify.

Common Privacy Questions

We ask for your mobile number, email address and preferred payment method during registration. Once you make a deposit via bKash, Nagad or Rocket, we store the transaction reference and wallet account to verify future withdrawals.

We share transaction data with payment processors to clear deposits and withdrawals, and with fraud-prevention services to flag duplicate accounts. We do not sell your details to advertisers or marketing platforms outside our own promotional messages.

Active accounts retain full records. Closed accounts are archived for ninety days in case you reopen, then purged according to the retention period your jurisdiction mandates. Financial transaction logs may be kept longer where local law requires.

Yes. Contact support with your registered mobile number and ask for a data export. We will send a file containing your account details, transaction history, session logs and any correspondence within the timeframe local regulation sets.

Close your account through the settings page, withdraw any remaining balance, then contact support to request full deletion. We will remove your data within the period required by your local data-protection rules, keeping only what financial regulation mandates.

Session cookies keep you logged in; analytics cookies track page-load speed and game popularity. You can disable analytics in your account privacy settings without losing access to the lobby, payments or support chat.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.