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What These Terms Cover on tbaee

These terms set out what you agree to when you open and use a tbaee account — including how deposits through bKash, Nagad, and Rocket work, what we expect from you, and how we handle account access.

Account EligibilitybKash, Nagad, Rocket DepositsWithdrawal ConditionsAccount Suspension RulesLocal Law Compliance
tbaee What These Terms Cover on tbaee
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security matters to us. We use encrypted connections for all sessions, and your wallet details — whether bKash, Nagad, or Rocket — are stored under restricted access. We do not share your payment information with third parties outside of what is needed to process your transaction. Account data is retained for as long as your account is active and for a period after closure as required by applicable rules. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can review and act quickly.

Encrypted Sessions

Every login and transaction on tbaee runs over an encrypted connection. Your account credentials and wallet details are not exposed in transit at any point.

Wallet Data Handling

Your bKash, Nagad, or Rocket number is used only to process your deposits and withdrawals. It is not passed to advertisers or unrelated third parties.

Account Access Logs

We keep a record of login activity on your account. If you notice something unfamiliar, reach out through live chat and we will walk through the access log with you.

Data Retention

Account data is held for the duration your account is active and for a defined period post-closure. You can request details about what we hold by contacting support.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can help. You can contact us through live chat in the account dashboard, by email, or through the help centre — whichever works for you on mobile.

Team online

Live Chat

Open the chat icon in your account dashboard. Available for account and terms queries during published support hours.

Email Support

Send your question or concern to our support address listed in the help centre. We aim to respond within one business day.

Help Centre

The help centre covers common terms questions, account conditions, and wallet verification steps without needing to contact the team directly.

Common Questions About These Terms

These answers cover the questions we hear most often about how our terms work in practice — from eligibility to wallet rules to account closure.

You must be of eligible age under your local law, and access must be permitted in your region. We do not allow accounts opened on behalf of someone else or duplicate accounts for the same person.

We update these terms when needed. Continued use of your account after a change means you accept the updated version. Check this page periodically for the current terms.

Accounts found in breach may be suspended pending a review. We will contact you through your registered details. Serious breaches may result in permanent closure and forfeiture of funds held in violation.

Withdrawals are processed back to the same wallet type used for the deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. Update your wallet details in account settings before requesting a withdrawal.

Contact support through live chat or email with your account details and the specific request. We will confirm what data we hold and respond within the timeframe set by applicable rules.

Yes. Being able to reach the site does not mean access is legally permitted in your area. Eligibility depends on your local law and the regions we are authorised to serve. Check your local rules before opening an account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.